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Analytics & Measurement

Measure lead quality with an outcome ladder

Compare channels from initial response to qualified sale.

Agree on states before comparing sources

Define submitted, reachable, eligible, qualified, and won. Make each state observable and assign an owner. A form with the right fields may still represent an unreachable or unsuitable buyer. Track exclusions such as duplicate or current customer separately.

Agree on states before comparing sources. Follow the same cohort through the ladder. Use the point of loss.
Key decisions covered in this article.

Follow the same cohort through the ladder

If 120 forms lead to 84 reachable people, 42 qualified leads, and 14 sales, report all four counts. A $1,400 spend yields roughly $11.67 per form, $33.33 per qualified lead, and $100 per sale. Each answers a different planning question.

Use the point of loss

If one channel drops mainly at eligibility, change targeting or the promise. If the gap is between qualified and won, inspect offer fit, follow-up, or time to close. Keep pending leads visible and compare only cohorts with similar time to mature.

Try a related tool

Estimate what you can pay to acquire an order while reserving a desired contribution. Use consistent per-order inputs.

Open Target CPA